How to find a lost BlackBerry 10 smartphone using BlackBerry Protect
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
- Swipe down from the top of the screen
- Tap Settings > BlackBerry Protect
- Set theBlackBerry Protect switch to On
- TapLocation Services
- Set theLocation Services switch to On
- Tap Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
- Log in to the BlackBerry Protect website located at
- ClickView Location
- BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Soundoption within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
If you got any question do not hesitate to drop your comment